Privacy Policy

At X19, we place great importance on preserving the privacy of all customers and honoring your individual rights. We assure you that we will not share your information with any people or outside organizations under any circumstances. We are dedicated to protecting your personal privacy and following relevant privacy laws and regulations. You can feel assured when shopping as our values and mindset are evident in all aspects, including personal data handling, packaging, and the company name on your credit card bill. Here, we will give thorough responses to important inquiries regarding privacy and security.

We respect our customers' rights and implement measures to safeguard their shopping rights. These are our promises to uphold customer rights.

Privacy: Your personal information will be safeguarded to prevent unauthorized access, use, or disclosure.

Autonomy: You can decide whether to share personal information and manage how it is utilized.

Access Rights: You are allowed, in accordance with the law, to access, amend, renew, or remove your personal data.

Security Measures: We ensure security rights to safeguard your personal information from unauthorized access, misuse, or loss.

Fair Trade Rights: We adhere to fair trade principles by offering precise, thorough, and open product details and pricing to guarantee a fair and just shopping experience for you.

What is X19's process for managing the data they gather during my product purchases?

Your privacy is important to us. During your shopping experience, we might request details like your name, address, product selections, etc. Additionally, we could gather data on your website visit source, browser type, country, and viewed pages. The data you give to us is utilized for the following intentions:

Efficient communication: We will utilize your email and phone number to communicate with you directly and effectively. By utilizing these contact options, we can provide updates on your order processing and product shipping, as well as inform you about new products or website updates.

Customized Assistance: Providing us with your email and phone number allows us to offer you tailor-made service. By knowing your contact details, we can provide you with product suggestions or exclusive deals that match your preferences.

Customer Support: If you require help or have any inquiries, we will be able to reach out to you quickly via email or telephone to assist with your questions or offer support.

Be confident that we will safeguard your personal information and will not share your email or phone number with outside parties. Your rights to privacy will be honored and safeguarded at all times.

Should you have any inquiries, feedback, or ideas about privacy protection or customer rights, don't hesitate to reach out to us whenever needed. Contact us via the following methods:

Email address for customer service inquiries: info@x19toys.com

We will reply to you promptly, usually in 1-3 working days. Our dedicated team of professionals is committed to offering you assistance and solutions to guarantee your shopping experience at Secret Land is enjoyable, secure, and stress-free.