Return Policy

We follow the following return policy because sex toys and lingerie are intimate products:

We are unable to accept returns or refund requests for lingerie products because they are classified as intimate apparel and for reasons of hygiene and health. We uphold stringent hygiene and safety regulations for undergarments to guarantee that each customer receives brand-new, clean products. We therefore are unable to accept returns or refund requests once your order has been confirmed and shipped. Before your order ships, you can cancel it for free by sending an email to info@x19toys.com.

We place a great emphasis on customer satisfaction, so before making a purchase, we advise you to carefully review the product details, sizing charts, and images to make sure you choose the correct size and style. Our customer service staff is here to answer any questions and offer advice. You can get in touch with our customer support team through email at info@x19toys.com to make changes to orders that have the wrong color or size selections before they are shipped. It is not possible to make changes after the items are shipped.

Please get in touch with us within 48 hours of receiving the lingerie products if you find any product inconsistencies or errors in your order. We'll help quickly to address the problem and make sure you're satisfied. Since X19 is dedicated to giving each and every customer the best goods and services possible, we genuinely hope that you will accept and understand our return policy. Please do not hesitate to contact our customer support team if you require any additional help or if you have any questions. I appreciate your help and understanding!